SoBo enables you to buy high end and luxury vintage pieces directly from stores located all over Europe. All orders are confirmed by THE STORE directly. Depending on your preference, you can either pick up your bought item in THE STORE or you can get it sent to your location by THE STORE
All your communication regarding an item will therefore be directly between you and the selected store.
Right of Cancellation:
If you or a third party you appointed bought an item and opted for a pickup at THE STORE, you can try the item before pickup. You will have the possibility to cancel your order before and while pickup without having to give any reason. Your payment will be returned to you immediately.
For the repayment we will use the same payment method you used for the original transaction; we will in no event charge any fees for such repayment. Please notice that it might take up to one week before payment might show up on your account.
If you or a third party you appointed bought an item and opted for a delivery method other than pickup, you have the right to cancel your purchase within fourteen days from purchase date without having to give any reason.
To exercise your right of cancellation, you have to inform THE STORE you bought your items from by phone or email to cancel purchase.
To meet the deadline of the cancellation period it is sufficient for you to send the notice on the exercise of the right of cancellation prior to the expiration of the cancellation period.
If you have already received the item, you will have to send it back to THE STORE you bought it from. The cost of return shipping will be paid by you.
To be able to exercise return, the item needs to be unworn and with unbroken tag. Once THE STORE has received the item back, your payment will be returned to you. For the repayment we will use the same payment method you used for the original transaction; we will in no event charge any fees for such repayment.
Please notice that it might take up to one week before payment might show up on your account.
− All sales items
− Items customized with a name, number, icon, or badge.
− Items that are opened and used
− Items that got picked up in store
Your return must be in original condition, complete, and timely (delivered less than 14 days ago) forTHE STORE to process it. Please do not attempt to return your merchandise that does not qualify for a return, as the store will not be able to process your return and cannot ship the items back to you.
Please be aware that your item must arrive back at the store for us to process your return. We strongly recommend that you select a traceable, insured return shipping method. Remember to keep your receipt and tracking number!
If you believe you have received the wrong item or a defective, we will extend your returns period to 20 days while we work with you and THE STORE to get you a replacement. We do not necessarily expect a defective item to be in original condition. We expect it to show signs of normal usage consistent with its purpose. If The store mistakenly sent the wrong item, you must send it back in new condition to be able to send the correct item. Customized items are non-refundable but are still subject to the same quality guarantees are the rest of our merchandise.
Sending your items back is as easy as taking 1-2-3 simple steps.
1. Press the “return” button in your transaction on SoBo
2. The store gets notified and will expect the item back within a few days
3. Pack the unworn item well and ship it to THE STORE’s address. Please remember to cover all delivery charges.
4. After receipt of the goods, THE STORE will process the return and SoBo will make a refund.
You have to return the item to THE STORE you bought it from and not SoBo. You will find their address on your transaction page on SoBo.
We recommend insured shipping with tracking. Please remember to keep the invoice and tracking number.
THE STORE cannot accept returns of goods where postage has not been paid or cash on delivery. Any resulting costs will not be refunded unless the delivery is incorrect.
If you no longer have your invoice or if the back of your invoice is blank, you can print a copy of our online return form. Please be sure to include all relevant order and contact information including a daytime phone number.
Please contact THE STORE, so they can fix the error and get the correct item shipped out to you.
Every defective claim is subject to inspection by a returns specialist. The goal for THE STORE is to honestly evaluate every return and make a reasonable decision on every claim. We have designed our returns process to support a reasonable cost of doing business and avoid needless waste.
We can not guarantee that there will not be additional charges when your package clears customs. Ultimately, the recipient is responsible for all customs fees including duties, taxes, brokerage fees, and any other fees assessed at the border before delivery. The assessment of customs fees is determined by your local government and is completely outside of our control.